How to Write a Customer Service Resume
The process of creating a successful customer service resume or CV (Curriculum Vitae) should highlight your pertinent experience and skills. A well-written CV or resume and a professional cover letter, along with a professional LinkedIn profile, can make a big difference in getting an offer. We at Gold Coast Resume, we specialize in offering CV and resume writing services covering letter writing, as well as LinkedIn profile optimization services to help you stand out from the competition. In this post, we’ll review how to portray customer service on a resume or CV, highlight how you can demonstrate your skills in customer service on a resume or CV, and provide tips on what to write about customer service capabilities.
How to describe customer service on an application or resume:
When describing your customer-service experience, you should focus on specific tasks and responsibilities. Utilize action verbs, such as "assisted," "resolved," or "responded," to describe your job. Additionally, include any relevant indicators, such as customer satisfaction ratings, to prove your effectiveness.
How to show customer service capabilities on a resume or CV:
As well as describing your experience, you need to emphasize specific skills relevant to customer service, such as solving problems and communication. Include any relevant certifications or training for example, a customer service course or a certification with a particular customer care software.
What should I write about in regards to customer service skills:
When you write about your customer service skills, focus on the most vital and applicable skills to the position you’re applying to. For instance, if the job involves a lot phone communications, you should highlight your knowledge and skills in phone customer support.
How do I record the customer experience I had:
If you are writing about your customers service experience, use specific examples and quantify your successes. For example, instead of simply saying "Helped customers with their questions," say "Assisted an average daily 50 customers with their questions, resulting in a 95% percent satisfaction."
By following these tips that you will be able to craft your customer service resume the cover letter, CV and LinkedIn profile that highlights your skills and experience that make you an ideal potential candidate for roles in customer service. Be sure to proofread your resume CV and cover letter before making it available for submission. Also, consider having professional assistance from Gold Coast Resume if you need assistance.
